Magentick Photo Frames Privacy Policy

This Privacy Policy applies to www.magentickphotoframes.com (collectively, "Magentick Photo Frames," "we," "our," or "us").

At Magentick Photo Frames, we are committed to protecting your personal data and ensuring it is used responsibly. We aim to be transparent about our data practices for all users of our website and mobile app, including:

  • Visitors
  • Shoppers
  • Prospective customers
  • Existing customers

Scope of this Privacy Policy

This Privacy Policy explains how we collect, store, use, and share personal data from users who:

  • Access, shop, or interact with our:
  • Participate in our Referral Program, as described in the Referral Terms.

1. Data Collection

In this Privacy Policy, "personal data" (or "personal information," as defined under certain laws like the Indian Consumer Privacy Act (CCPA)) refers to any information that identifies, relates to, or could reasonably be linked—directly or indirectly—to an individual or household. This does not include aggregated, de-identified, or anonymized data that cannot be connected to a specific person.

Over the past twelve (12) months, we have collected the following categories of personal data:

Category Examples
IDs Name, mailing address, contact number, email ID
Commercial data Transaction records or usage trends associated with our Services.
Internet or Network Activity Navigation records and engagements with our website, gathered via cookies, tracking pixels, and log data.
Location Data Generalized location details, such as city or ZIP code inferred from your IP address.
Medias Images you submit via our Services, along with metadata such as image properties, detected faces, and objects ("Content Data")

If any of this information pertains exclusively to a non-human entity, it is not classified as personal data and is therefore excluded from the scope of this Privacy Policy.

We collect personal data from the following sources:

  • From you:When you engage with our Services, make purchases, seek information, or reach out to us (via email, chat, etc.), we may collect relevant data. If you connect your MagentickPhotoFrames account to a third-party platform like Facebook or Google, we may access select details and images from those accounts with your consent. Upon installing our App, you have the option to grant access to specific photos or your entire gallery.

We also utilize analytics tools, such as Google Analytics, to gain insights into user interactions with our Services—such as visit frequency, pages viewed, and referral sources (e.g., ads, emails). For more details on Google’s data practices and how to manage your preferences, please refer to Google’s partner site policies.

Data Usages

We process your personal data, as described in Section 1, for the following purposes:

  • Service Delivery & Enhancement: Operating our platform, fulfilling orders, and optimizing user experiences.
  • Identity Verification: Securing account access and preventing unauthorized use.
  • Customer Support: Addressing inquiries, resolving issues, and providing technical assistance.
  • Personalization: Tailoring our Services based on your preferences and feedback.
  • Communication: Sending service-related updates (e.g., password resets, billing notifications) and promotional content (e.g., newsletters, special offers).
  • Security & Fraud Prevention: Detecting and mitigating fraud, errors, and unlawful activities.
  • Regulatory Compliance: Adhering to legal requirements and contractual obligations.

Processing under legal guidance

Purpose Legal Basis
Service delivery and enhancement Performance of a contract, Legitimate interests
Identity verification Legitimate interests, Performance of a contract
Customer support Legitimate interests, Performance of a contract
Service personalization Performance of a contract, Consent, Legitimate interests
Image cropping (using facial recognition) Performance of a contract, Consent
Service-related and promotional communication Performance of a contract, Legitimate interests, Consent
Security measures Performance of a contract, Legitimate interests, Legal obligations
Data insights and analytics Legitimate interests
Legal and regulatory compliance Performance of a contract, Legitimate interests, Legal obligations

Data Retention Policy

We retain your personal data only for as long as necessary to:

  • Deliver and enhance our Services
  • Comply with legal and contractual obligations
  • Resolve disputes and maintain required records

Retention Considerations

Our data retention decisions are based on factors such as data sensitivity, potential risks, processing requirements, and applicable legal regulations.

Image Retention

  • Uploaded images remain stored until your account is deleted.
  • Unprinted images (not selected for tiles) are automatically deleted 30 days after upload.
  • You may request the deletion of your images or personal data by contacting us at support@MagentickPhotoFrames.com.

Payment Information

  • We do not store payment details.
  • Payment information is securely processed by our Service Providers.

We reserve the right to securely delete your data at any time, with or without notice, unless legally required otherwise.

We may share your personal data in the following circumstances:

1. Legal Compliance

We may disclose your information to government agencies or law enforcement authorities if required by law (e.g., subpoenas, search warrants) or when necessary to:

  • Fulfill legal obligations.
  • Investigate or prevent fraud, illegal activities, or security threats.
  • Protect MagentickPhotoFrames' rights, services, and the safety of users.

2. Service Providers

We collaborate with trusted third-party partners who assist in:

  • Manufacturing and shipping
  • Payment processing
  • IT support and security
  • Marketing and customer support

These Service Providers are granted access to your data only to perform their services on our behalf.

3. Public Feedback & Reviews

If you submit a public review or testimonial, we may display it on our platform. To request removal, contact support@MagentickPhotoFrames.com.

4. Protecting Rights & Safety

We may share your data if we believe it is necessary to safeguard MagentickPhotoFrames, our users, or the public from harm.

For any inquiries regarding data sharing, contact support@MagentickPhotoFrames.com.

5. Communication Preferences

We may contact you for various reasons:

1. Service Updates (Essential Communications)

These include important notifications about:

  • Orders, shipping, and billing.
  • Changes to our services.

These messages are mandatory and cannot be opted out of.

2. Promotional Messages

These include:

  • Special offers, discounts, or new features.
  • Reminders (e.g., abandoned carts or personalized recommendations).

You can opt out of promotional messages by:

6. How We Protect Your Data

We implement industry-standard security measures, including:

  • Data encryption to protect information in transit and at rest.
  • Access controls to limit unauthorized data access.
  • Secure systems to prevent theft, loss, or misuse.

While we take security seriously, no system is 100% secure. We continuously monitor and update our safeguards but cannot guarantee absolute protection.

Updates & Amendments

We may periodically update this Privacy Policy by publishing a revised version on our Services. The updated policy will take effect on the date of publication. If significant changes are made, we will notify you in advance via appropriate communication channels or directly through our Services.

Your continued use of our Services after the notice period constitutes acceptance of the revised terms.

Compliance with Indian Privacy Laws

This Privacy Policy explains:

  • The types of personal information we collect (Section 1)
  • Its sources
  • Our data retention (Section 4) and deletion practices (Section 9)
  • How we process your data (Sections 1-7), including for business purposes under the CCPA

Children's Privacy

Our Services are not intended for children under 16 years old. We do not knowingly collect their personal data.

If we discover a child is using our Services, we will:

  • Restrict access
  • Delete any collected personal data

If you suspect we hold such data, contact support@MagentickPhotoFrames.com.

Questions, Concerns, or Complaints

For any questions, concerns, or complaints regarding this Privacy Policy or how MagentickPhotoFrames processes your data, contact us at support@MagentickPhotoFrames.com.

📅 Last updated: MAY 2025