Refunds & Returns Policy

Due to the fully customized nature of our products, we are unable to offer standard return or refund procedures typically applicable to non-customized items.

As part of a comprehensive clarification regarding our policies on Returns, Refunds, Cancellations, and Exchanges outlined in our Terms of Use, the following practices adopted by Magentick Photo Frames and accepted by customers upon making a purchase through www.magentickphotoframes.com are detailed below.

Return Terms

If any defects in the product may be reported to our Customer Service team by email at support@magentickphotoframes.com or by WhatsApp.

Customers are requested to provide clear images or videos of the defect to facilitate evaluation. Return of the item is not required unless specifically requested by our Customer Service team for further inspection. A full refund will be processed upon completion of the review and confirmation of the defect.

Refund Process

Refunds are issued only in cases involving:

• Production defect
• Courier damage
• If the order has not yet been dispatched

Please contact our Customer Service team via email or WhatsApp to initiate a refund request.

The amount will be refunded after our evaluation of the case. There is a right for Magentick Photo Frames to decline a refund request if that case deserves.